The Most Surprising Digital Banking Industry Statistics in 2023

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Highlights: The Most Important Digital Banking Industry Statistics

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In the rapidly-evolving world of finance, the digital banking industry has emerged as a game-changer. This revolutionary shift from traditional, brick-and-mortar banks to accessible virtual platforms has sent waves across the global financial landscape.

This blog post delves into a treasure trove of digital banking industry statistics, providing an insightful understanding of its rapid growth, increasing prominence, and promising future. Illuminate your perspective on this transformative industry that is reshaping our financial experiences and expectations. Buckle up as we journey into the pulse of the digital banking world, unveiling numbers that reflect the power of technology to transform, innovate, and disrupt.

The Latest Digital Banking Industry Statistics Unveiled

Approximately 1.69 billion people worldwide used online, digital banking services in 2018 showing an increasing trend in the usage.

In the grand orchestra of digital banking industry statistics, the one in the spotlight, the stunning soloist yielding a shocking statistic: approximately 1.69 billion people worldwide embraced online, digital banking services in 2018. This is a clear symphony of change, representing the surging tide of individuals transitioning from traditional, brick-and-mortar banking towards a digital, online approach.

Harmonizing with this increasing trend elucidates a key strength in the digital banking industry narrative: consumer trust and adoption. As the concerto of the banking industry plays on, this statistic sets the tempo, strikes the mood, and narrates a compelling story of progression for the digital banking storyline.

By 2026, Global Digital Banking Market is expected to reach USD 10.87 Trillion, growing at a CAGR of 16.4%.

Highlighting the projected expansion of the Global Digital Banking Market to a whopping USD 10.87 Trillion by 2026 provides a striking glimpse into the latent potential this industry holds. The impressive CAGR of 16.4% vividly elucidates how digital banking is not simply a fleeting trend, but an industry experiencing meteoric growth. This escalating commercial potential serves as a beacon of promise to investors, urging them to consider digital banking as a viable, lucrative investment opportunity.

Moreover, it underlines the rapidly shifting attitude of consumers, who are increasingly embracing digital banking, offering an invaluable insight to businesses operating within or considering entering this sphere. The planning, execution and success of strategies in the digital banking market are undeniably tied to these numbers.

As of 2021, Brazil accounted for the highest digital banking penetration in Latin America with 60%.

Highlighting the impressive figure of Brazil's 60% digital banking penetration rate serves as a spotlight on the tremendous growth potential that Latin America holds for the digital banking industry. Fanning the flames of interest for any potential investors, it exemplifies the trend of digital banking adoption in emerging markets.

Furthermore, it subtly indicates the significant advancements Brazil has made in fostering technology adoption, displaying a potentially promising environment for future digital banking endeavors. This statistic packs a one-two punch - it stimulates potential for future growth while also painting Brazil as a leading model within the digital banking landscape.

China has the highest digital banking usage among populated countries with nearly 87 percent of its Internet users banking online.

Highlighting China's impressive 87 percent digital banking usage is a testament to the immense transformation that the financial industry is experiencing globally. As the melting pot of global digital banking, China's example illuminates the path for other growing economies.

The statistics not only attest to the wide-range acceptance of online banking among its internet users but also provide a mirror into the future of banking, prompting other countries, financial institutions, and industry players to adapt and adopt necessary technologies. In the digital banking narrative, with this statistic, China has set the gold standard.

Over 69% of U.S. adults bank online as of 2019.

This compelling piece of data underscores the transition of U.S. adults into the digital banking era, showing the magnitude of people already embracing online banking services as of 2019. In a blog post about Digital Banking Industry Statistics, it amplifies the rapidly growing trend of e-banking usage in one of the world's largest consumer markets.

Also, as a harbinger of the industry's strong potential for growth, the figure proclaims a shift in consumer banking behaviors, demonstrating the desire for convenient and accessible financial operations. This shift to online banking not only underscores the need for businesses to adapt and innovate continually, but also encourages companies to develop digital financial solutions that cater to nearly 70% of the adult population now immersed in this landscape.

74% of global consumers use a mobile banking app, with 66% using a mobile banking app at least weekly.

Grasping the import of these numbers, we leap into the heart of the Digital Banking Industry. The pulse of digital banking rings loud and clear with 74% of global consumers taking the leap into mobile banking application usage- this highlights how deeply embedded banking has become in our digital lives. Moreover, the recurring pattern to this tune, with 66% of these app-users returning on a weekly basis, underlines the rhythmic regularity and dependence on these platforms.

This high usage frequency underscores the necessity of mobile banking apps in the modern consumer's day-to-day life, as well as the importance of seamless, secure app experiences within the digital banking industry. Essentially, these figures represent the unspoken anthem of the industry, setting the tone for its relevance, reach, and resonance in today's digitized world.

Approximately 50% of consumers increased their use of digital banking during the COVID-19 pandemic.

In painting a vivid panorama of the digital banking industry landscape, the mentioned statistic serves as a pivotal brushstroke. It is a telltale revelation of the substantial tide shift towards digital banking during the COVID-19 pandemic. The number, demonstrating that nearly half of consumers increased their digital banking usage, not only underscores the industry's resilience amidst a global crisis, but it also maps out a trend that is shaping the future of banking.

This provides powerful, data-driven guidance for stakeholders in the industry, from the innovators sculpting the digital technologies to the strategists seeking to navigate the financial waves of tomorrow. So, if you are watching the pulse of digital banking, this stat is your EKG, reflecting the vitality of the industry and its accelerated growth momentum.

The usage of digital banking services among people aged 60 years and older in the US increased from 24% in 2012 to 51% in 2019.

In order to fully appreciate the transformative power of the digital banking industry, it is crucial to not only look at the overall adoption rates, but the changing trends amongst different age demographics in society. When we consider people aged 60 years and older in the U.S., we see an astounding pivot towards digital platforms. From 2012 to 2019, the adoption rate leapfrogged, advancing from a mere 24% up to a substantial 51%. This sizable shift unveils a deeper narrative that transcends mere numbers. This demographic is often perceived to be late adopters of technology.

Yet, here we are, witnessing them adapt and embrace these services at unprecedented rates. This implies that digital banking is not just a refuge for millennials but, increasingly, a utility for all - fostering inclusion, and offering value and convenience that trumps traditional barriers and reservations. Such a dramatic change provides a compelling pulse of the wider digital transformation occurring even within older age cohorts. It underlines the ongoing potential for growth, and the necessity for the digital banking industry to continue evolving to meet diverse consumer needs.

Mobile banking users are set to exceed 3.6 billion worldwide by 2024, up from 2.4 billion in 2020, an increase of 50%.

Highlighting this staggering projection provides a tangible indicator of the rocketing adoption and inevitable future domination of mobile banking within the global financial industry. The number of users projected to utilize this service - exceeding a colossal 3.6 billion by 2024 - serves as a pivotal focus, pinpointing the unprecedented expansion from 2.4 billion in 2020. That's an astonishing 50% increase in a mere four years, underscoring not just the rapid pace of digitalisation, but also its increasingly considerable imprint on our financial behaviors and practices.

Understanding these digits paves the way in representing the vast potential the digital banking industry wraps within itself, depicting the scale at which it is revolutionizing how people interact with their finances. Equipped with this data, businesses can envision the growing digital financial ecosystem's breadth, thereby crafting strategies to tap into this burgeoning market, pilot innovation, garner more customers, and ultimately, ride the commanding wave of mobile-led financial technology.

82% of millennials say they are more likely to switch banks if their current bank does not offer up-to-date technology.

In the dynamic landscape of the Digital Banking Industry, this statistic serves as a loud and clear clarion call. It spotlights the mighty role that technology plays in retaining millennial customers for banking institutions. With 82% millennial users professing their willingness to pivot to other banks for superior technology, it constructs a narrative of the tech-driven demands that this demographic seeks in today's banking experience.

Thus, the statistic drives home a key message for stakeholders in the digital banking industry - ignoring technology updates is at their own peril, as it could potentially mean alienating a major chunk of tech-savvy millennial banking clientele.


As the digital banking industry stats highlight, the transition from traditional banking methods to modern, technology-driven practices is not only inevitable but also beneficial for the banking institutions and customers alike. With advancements in AI, machine learning, and biometric technologies, digital banking is set to redefine the banking ecosystem by providing enhanced security, seamless user experience, and 24/7 accessibility.

While the ever-expanding digital banking trends pose certain challenges, they also open up colossal opportunities for growth, efficiency, and innovation. The digital banking statistics serve as a roadmap guiding us into the future of financial services, where digital engagement is the key to customer satisfaction and profitability. Stay tuned to this space as we continue to explore and analyze the ever-evolving landscape of digital banking.


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Frequently Asked Questions

The global digital banking market is expected to grow at a compound annual growth rate (CAGR) of around 20% from 2021 to 2028.
Several factors are driving the growth of the digital banking industry, including the growing adoption of online banking services due to the convenience they offer, the increase in smartphone usage, the advancement in technology, and the need for banking institutions to lower their operational costs.
The key segments in the digital banking industry are based on type (retail banking, corporate banking), service (transactional services, non-transactional services), technology (internet banking, mobile banking), and region.
Key challenges for the digital banking industry include data security and privacy concerns, lack of digital literacy among older populations, and regulatory complexities around digital banking.
Some of the key players in the digital banking industry include Ally Financial, Inc., BBVA, Bank of America, Citi, JPMorgan Chase & Co., HSBC, DBS Bank, and Wells Fargo & Company.
How we write these articles

We have not conducted any studies ourselves. Our article provides a summary of all the statistics and studies available at the time of writing. We are solely presenting a summary, not expressing our own opinion. We have collected all statistics within our internal database. In some cases, we use Artificial Intelligence for formulating the statistics. The articles are updated regularly. See our Editorial Guidelines.

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