GITNUX MARKETDATA REPORT 2023
Must-Know Account Manager Kpis [Latest Report]
Highlights: The Most Important Account Manager Kpis
- 1. Client Retention Rate
- 2. Revenue Growth
- 3. Client Lifetime Value (CLV)
- 4. Average Resolution Time
- 5. Client Satisfaction Score
- 6. Upsell/Cross-sell Rate
- 7. Number of New Clients Acquired
- 8. Client Churn Rate
- 9. Portfolio Growth
- 10. Client Onboarding Time
Table of Contents
Account Manager Kpis: Our Guide
As the role of account managers becomes increasingly pivotal in businesses, understanding the proper key performance indicators (KPIs) is crucial. In this blog post, we will delve into the latest report on must-know KPIs an account manager should track. Join us as we unpack these metrics and discuss why they’re integral to achieving your objectives, ensuring client satisfaction, and boosting overall business success.
Client Retention Rate
This KPI measures the percentage of clients that an account manager can successfully retain over a specific period.
This KPI tracks the increase or decrease in revenue generated by the clients managed by an account manager.
Client Lifetime Value
The CLV KPI is an estimation of the total revenue a client will generate throughout their relationship with the company.
Average Resolution Time
This KPI measures the average time it takes for an account manager to resolve client issues or concerns.
Client Satisfaction Score
This KPI is based on client feedback and represents how satisfied they are with the services provided by the account manager.
This KPI measures the rate at which an account manager can successfully sell additional products or services to existing clients.
Number Of New Clients Acquired
This KPI assesses the ability of the account manager to bring in new clients to the organization.
Client Churn Rate
This KPI measures the percentage of clients who cease their relationship with the company within a specific period.
This KPI evaluates the overall growth of the account manager’s client portfolio in terms of revenue, number of clients, or overall market share.
Client Onboarding Time
This KPI measures the time it takes for the account manager to successfully onboard a new client, from initial contact to service implementation.
Frequently Asked Questions
What are the key performance indicators (KPIs) for an account manager?
How does new business revenue factor into account manager KPIs?
Why is client retention rate important for account managers?
How are client satisfaction scores relevant as an account manager KPI?
What does response time to client requests indicate as an account manager KPI?
How we write these articles
We have not conducted any studies ourselves. Our article provides a summary of all the statistics and studies available at the time of writing. We are solely presenting a summary, not expressing our own opinion. We have collected all statistics within our internal database. In some cases, we use Artificial Intelligence for formulating the statistics. The articles are updated regularly. See our Editorial Guidelines.